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Soapvera - Shipping Policy
Last updated: 11 October 2026
Thank you for shopping with Vera Soap
We aim to process and deliver orders as efficiently as possible.
Orders are processed during normal business working days, excluding weekends and UK bank holidays.
Once your order has been dispatched, you will receive a shipping confirmation email where this service is available.
We currently offer delivery to eligible UK addresses.
Estimated delivery times and shipping charges are displayed at checkout.
Delivery estimates depend on the selected shipping method and destination.
Shipping charges are calculated and displayed before you complete your purchase.
Any free-shipping promotions will be clearly advertised, including applicable minimum spending requirements.
Where tracking is available, you will receive tracking details after your order has been dispatched.
Please allow time for the carrier to update tracking information.
While we work to ensure timely delivery, occasional delays may occur.
If your order is significantly delayed, please contact support@soapvera.com so we can investigate.
Unless otherwise agreed, orders will be delivered within 30 days of purchase, in accordance with applicable UK consumer law.
If your order has not arrived within the agreed delivery period, please contact us.
We will investigate with the delivery provider and arrange an appropriate solution, including a replacement or refund where required.
We remain responsible for delivering goods to you in accordance with your statutory rights.
Please ensure your delivery address is accurate before completing checkout.
If you notice an error, contact us as soon as possible.
We cannot guarantee that an address can be changed once an order has been dispatched.
International delivery is currently unavailable
Where international shipping is offered, the applicable delivery charges, estimates and information about import duties will be provided before purchase.
For shipping enquiries, please contact: